Molly Francis
/ mol•ly /
ENFP (Campaigner) Extraverted, Intuitive, Feeling, and Prospecting traits
I am a UX leader and hands-on designer with a proven track record of solving complex problems across Healthcare, Conversational AI Platforms, Fintech, GovTech, and E-commerce. Having shaped products for companies ranging from early-stage startups like Patient IO to industry giants like athenahealth, LivePerson, and Care.com, I thrive as a player-coach who bridges strategy and execution. My expertise lies in translating intricate workflows, high-stakes compliance data, and diverse user needs into seamless digital products. I excel at leading from the front and managing and mentoring individual designers to elevate their craft while continuously shipping high-impact individual work.
I have a wonderful family
The Sixbees
My design friends and I started a blog years ago. It was a blast! We wrote articles and had regular meetups.
As time went by, our lives got busy with family and life and a few moved to other states, but we still meet up to grab a beer or coffee whenever we can.
I love animals
I have two cats and a dog. They love to crash a good meeting :)
I collect a LOT of things
I blame McDonald’s and Hardies happy meal toys (the California Raisins) and the scholastic book fair when I was a kid :)
👣 When I was little…
My dad asked me what I wanted to be when I grew up. I told him I wanted to find BigFoot.
I’m pretty sure my imagination was sparked with the Fisher Price Jeep adventurer collection :)
I blame McDonald’s and Hardies happy meal toys (the California Raisins) and the scholastic book fair when I was a kid :)
I Love Packaging
I will always buy something if the packaging is cool.
I love what I do
I would never want to change career paths, and strive to learn and evolve with changes that come in the tech world.
And — the work
I design things that work, for people on their hardest day.
Most of my career has been in healthcare and complex SaaS — places where the tool is the difference between “I got my answer” and “I gave up.”
Operating principles
How I show up
Lead with research, ship with conviction.
Evidence sets the direction. Once we've heard the user, the team commits — no second-guessing the obvious.
Systems beat snowflakes.
I'd rather have 80% of the surface area covered by a great system than 5% covered by a beautiful one.
Design the seams.
The handoffs between products, between teams, between humans and AI — that's where good products are won or lost.
Use AI honestly.
I bring AI into my workflow to do volume work, not judgement work. The model accelerates research; the designer still owns the decision.
Still reading?
Let’s talk.
If any of this resonates — the work, the cats, or the BigFoot thing — I’d love to hear what you’re building.