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Molly Francis

Molly Francis

/ mol•ly /

ENFP (Campaigner) Extraverted, Intuitive, Feeling, and Prospecting traits

I’m a UX leader who still designs. Twenty years across healthcare, fintech, govtech, conversational AI and e‑commerce, from a startup like Patient IO to athenahealth, LivePerson and Care.com. I’m happiest as a player‑coach: mentoring designers and shipping work myself. What I’m best at is making complicated workflows feel simple.

Family group photo
Daughter with pink blanket
Molly and daughter

I have a wonderful family

The Sixbees: design friends

The Sixbees

My design friends and I started a blog years ago. It was a blast! We wrote articles and had regular meetups.

As time went by, our lives got busy with family and life and a few moved to other states, but we still meet up to grab a beer or coffee whenever we can.

Henry on chair
Joey, gray fluffy cat
Saskatoon the dog

I love animals

I have two cats and a dog. They love to crash a good meeting :)

I collect a LOT of things

I blame McDonald’s and Hardies happy meal toys (the California Raisins) and the scholastic book fair when I was a kid :)

Doll heads shelf
Terracotta sculpture
LEGO succulents

Like I said… a LOT

Reading nook with bookshelves
Pen cup with globes
Hand reaching into a candy jar

👣 When I was little…

My dad asked me what I wanted to be when I grew up. I told him I wanted to find BigFoot.

I’m pretty sure my imagination was sparked with the Fisher Price Jeep adventurer collection :)

BigFoot photo
Molly with dad
Fisher Price Jeep adventurer

I Love Packaging

I will always buy something if the packaging is cool.

Dolly Parton coconut flakes
Pickle beer
Cheetos Mac n Cheese
Coffee cup and 'welcome to your life' sketch

I love what I do

I would never want to change career paths, and strive to learn and evolve with changes that come in the tech world.

And the work

I design things that work, for people on their hardest day.

Operating principles

How I show up

01

Lead with research, ship with conviction.

Evidence sets the direction. Once we've heard the user, the team commits. No second-guessing the obvious.

02

Systems beat snowflakes.

I'd rather have 80% of the surface area covered by a great system than 5% covered by a beautiful one.

03

Design the seams.

The handoffs between products, between teams, between humans and AI: that's where good products are won or lost.

04

Use AI honestly.

I bring AI into my workflow to do volume work, not judgement work. The model accelerates research; the designer still owns the decision.

Still reading?

Let’s talk.

If any of this resonates (the work, the cats, or the BigFoot thing), I’d love to hear what you’re building.

yo@mollyfrancis.com →