Hello, I’m Molly Francis
UX leader and hands-on designer solving complex problems across industries.
Netspend Rewards
A customer-facing rewards app, and the internal tool that builds every reward in it
GovOS eSubmission
A direct-to-county electronic recording portal that takes the middleman out of land records
Prior Authorization Portal
Replacing fax with a live, validated authorization workflow
Virtual Care Telehealth
A provider desktop + native app for async and sync visits
SocialConnect
Bringing every brand conversation into a single agent surface
Homepay Payroll
Hour tracking and approvals for household employers and caregivers
athenahealth
25 million patients landed on Test Results. I rebuilt the portal around what they actually do.
athenaWell
A patient hub for care plans, daily progress, and education
Patient IO
Desktop and native apps for at-risk patients and their care managers
athenaConnect
The marketplace for apps that plug into athenahealth
Volusion Ecommerce Admin
A modern admin for tens of thousands of independent merchants
Learning for fun :)
Design Roots
Before product design I was a graphic and web designer — logos, storefronts and print. It’s on the site because that craft still shapes how I work, and because when a project needs it, I don’t have to hand it off.
