Patient Portal
25 million patients opened the portal and landed on Test Results.
Appointments, meds, billing — all there, none of it findable. Especially on a phone.
This was home.
So I made a real landing page and health overview page.
One dashboard. What matters up top. A clear path to everything else.
My Health Landing – After
The nav had the same hole.
People couldn't find things. Card sorts had no consensus. It had to work on a phone.
Seven links. No small-screen version.
Cut the repeats. Make it respond.
Same structure on desktop and phone.
Usage
25M patients
Registered on the portal
Time saved
40% faster
Time to find appointments, meds, and billing
2 taps
From landing to the next action on a phone
Support
28% fewer tickets
“Where is my...” support contacts
The Team
- 1 Senior Product Designer · IA lead
- 2 Product Managers
- 3 Engineers
Timing
2018–2019
IA, dashboard, and responsive nav
6 weeks
Unmoderated tests + card sort
Tools Used
Figma
Gemini
Jira
Miro
Pendo
UserTesting
Cursor
Up next — Volusion
