athenaWell
athenaWell

Standalone apps for patients and care teams

The athenaWell care plan on a laptop and the patient app on a phone

The care plan lived in a paper folder.

A patient seeing four specialists had their plan spread across phone calls, folders and systems that didn't talk. Nobody had the whole picture, least of all the patient.

So I put the whole plan in one place.

One plan the care team builds and the patient follows, instead of two versions of it that never quite matched.

The care team builds it and watches it.

Everything a nurse needed was on the patient's page: the plan, the timeline, and a way to reach them.

The athenaWell care-team view: patient list, care plan, timeline and a video call

The patient only has to see today.

Six tasks, a progress ring, and one tap to their care team. Testers kept pointing at the ring: that was the part that brought them back.

The athenaWell patient app: goals, the daily care plan, and the task list

Three patients, one plan to hold them all.

Designed for three risk tiers rather than an average patient, each with its own values, goals and pain points.

The three athenaWell persona documents: Healthy Patient, High Risk and Rising Risk

A question shouldn't mean a phone queue.

Apollo answered in the app: triage first, then the article that actually answers the question.

Apollo, the athenaWell chat bot, answering a patient's symptom question and sending a Mayo Clinic article

Every icon drawn, not downloaded.

One set across care plans, scheduling, messaging and results, so a patient learned each shape once.

The athenaWell icon set: twenty-four drawn icons

The weeks between visits stopped being invisible.

Daily check-ins, surveys and education, with 200+ wearables feeding it, so the care team could see the time they used to miss.

What it shipped with.

Patient personas

3 risk tiers

Resonance interviews

5

Wearable integrations

200+

Wearables through Validic; education content from Mayo Clinic, NIH and epocrates.

The Team

  • 1 Senior Product Designer
  • Care team engineering
  • Clinical content partners

Timing

  • 2017–2018

    Care Plan design & validation

  • 5 interviews

    Resonance-testing round

Tools Used

  • Figma
  • Miro
  • Jira

Up next

athenahealth (acquired)

Patient IO →