GovOS
GovOS

eSubmission

A secure digital portal for submitting official documents and records to local government recording offices.

GovOS eSubmission dashboard: all submissions, statuses, and team at a glance

Recording a deed meant a vendor in the middle.

Counties scanned paper. Submitters paid a go-between. Nobody saw status until it cleared. So I interviewed both ends of it: the title companies sending documents and the county offices receiving them.

Both sides wanted the middle gone.

Submitters paid a fee for status they couldn’t see. Counties re-keyed data already typed correctly once. So: a direct-to-county portal: upload, validate, pay by ACH. No go-between.

A pass through the portal's main screens

One task at a time.

A step-by-step package, start to finish. Jump around, or save and come back.

Invite a teammate in one modal.

Email, role, send. The old security loop is gone.

One ACH report. Per company. Per period.

The county authorizes the transfer. Reconciliation is a line, not a pile.

Tested until it held. Accessible by requirement.

Round after round with real submitters, until they stopped finding problems. And a VPAT: keyboard and screen-reader support designed in rather than bolted on. A county can’t buy what its staff can’t use.

A title company submitter filing documents from her desk

Submitters drop the vendor fee.

One bulk ACH. Direct status. No go-between.

You could pull someone off the street and show them how to do this in about 20 minutes.

Abstractor, Berks County
A county recording official working at his desk

Counties stop scanning paper.

One clean report. Serve submitters directly.

A fantastic opportunity to more directly and better serve our title companies.

Cuyahoga County Recorder’s Office

What changed after launch.

Citizen completion

42% to 86%

Validation errors

34% to 8%

Time to submit

14.5min to 4.2min

The Team

  • 1 Lead Product Designer
  • 1 Product Manager
  • Engineering partners
  • County & title stakeholders

Timing

  • 2023–2024

    Discovery through launch

  • Live

    Self-serve product shipped

Tools Used

  • Figma
  • Gemini
  • UserTesting
  • Miro
  • Jira
  • Claude

The Figma file.

Open prototype ↗

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