Molly Francis’ Résumé
Building cool products in Austin, Texas
Experience
Netspend
Lead Product Designer
November 2025 — Current
- Own design strategy and end-to-end UX for Netspend's Rewards program — the consumer-facing app and the internal Unified Commerce Management (UCM) tool that powers it.
- Reworked the rewards layout and Information Architecture around new UCM capabilities.
- Run qualitative and quantitative user testing to validate decisions and guide iteration.
- Use AI-assisted workflows (Claude, Gemini, Figma Make) to accelerate design exploration, prototyping, and iteration speed.
GovOS (Neumo)
Lead Product Designer
October 2023 — October 2025
- Drive UX strategy and design execution across core GovOS products, including eSubmission, Business Licensing & Tax, Cloud Search, and Cloud Records.
- Conduct and synthesize user research to uncover insights, validate solutions, and guide product decisions.
- Partner with cross-functional teams and executive stakeholders to align user needs with business goals, driving go-to-market decisions for complex government workflows.
- Lead design systems governance, accessibility, and DesignOps initiatives to ensure long-term product growth and meaningful public impact.
- Piloted AI-assisted design and prototyping workflows (ChatGPT) to accelerate iteration and validate solutions faster across GovOS products.
Bright Health
Principal Product Designer
March 2021 — April 2023
- Established a 0 to 1 provider portal for Prior Authorizations, reducing manual paperwork and enabling providers to electronically submit and track authorization status in real time.
- Conducted user research and usability testing to validate workflows, uncover pain points, and ensure solutions met provider and patient needs.
- Provided design leadership and mentorship, managing two designers and co-creating and governing a design system at a WCAG 2.2 AA accessibility standard that improved consistency and accelerated delivery across multiple products.
- Designed a telehealth app (desktop + native mobile) that expanded patient access to care by supporting asynchronous / synchronous urgent visits and prescription refills.
Care.com (HomePay)
Principal Product Designer
April 2020 — February 2021
- Led the HomePay design team for a payroll, tax, and HR solution serving families with household employees (nannies, senior caregivers, etc.).
- Partnered with executive leadership to integrate UX into agile workflows, aligning design with product strategy and business goals.
- Managed and scaled the UX team — mentoring designers, facilitating critique, and building a stronger design culture to elevate quality and collaboration.
- Designed and enhanced internal Sales tools and client / employee-facing HomePay products, improving efficiency and user experience.
Liveperson
Lead UX Designer
July 2019 — February 2020
- Served as lead designer on a new social media management product, enabling brands to interact with consumers over social platforms through the LiveEngage AI-powered messaging product.
- Collaborated with the global UX team to update and scale the company's design system for AI and chatbot products, improving accessibility and consistency company-wide.
athenahealth
Principal Product Designer
September 2016 — June 2019
- Conducted research and design for desktop and native mobile electronic health record (EHR) and patient portal products, improving usability and adoption for clinicians and patients.
- Collaborated with a multi-disciplinary agile R&D team to define, design, and test features, streamlining workflows and enhancing the overall user experience.
- Led user testing and validation, identifying pain points and driving design improvements that increased efficiency, reduced errors, and elevated patient satisfaction.
Patient IO
Lead Product Designer
July 2016 — August 2016
- Served as Head of Product Design for desktop and native mobile apps supporting at-risk patients, designing for both patient-facing users and care managers.
- Worked in a lean, iterative environment, streamlining designs and eliminating waste while accelerating delivery.
- Collaborated with cross-functional teams to align design with product strategy and operational goals.
- Maintained a customer-centric perspective, ensuring design decisions prioritized patient needs and improved care outcomes.
Volusion / Mozu
Senior UX Designer
September 2014 — June 2016
- Designed interaction flows, visual design, and user experiences for the Volusion and Mozu e-commerce platforms.
- Improved usability and engagement by refining UX flows and ensuring consistent visual design across the platforms.
Skills
Leadership & Strategy
- Product Vision
- Design Strategy & Roadmap
- Design Operations (DesignOps)
- Design Systems Governance
- ROI of Design
Stakeholder & Business Alignment
- Cross-Functional Leadership
- Executive Stakeholder Management
- Go-to-Market Strategy
- Change Management
- Business Metrics Alignment
Mentorship & Team Growth
- Design Mentorship
- Talent Development
- Team Building
- Critique Facilitation
- Design Culture
Execution & Craft
- User Research
- Complex Problem Solving
- Service Design
- Information Architecture
- Interaction Design
- Accessibility (WCAG 2.2 AA)
- Design Tokens & Component Libraries
- Agile / Scrum Workflows
- Prototyping
- Storytelling
- Workshop Facilitation
Data & Validation
- Product Analytics
- A/B Testing
- Quantitative Research
- Qualitative Validation
- Cohort Analysis
- KPIs & Business Metrics
- Usability Testing
Programs
FigmaUserBitPendoAdobe CCMiroOptimal WorkshopUsertesting.comDovetailJiraAsanaSlackHTMLCSSClaudeClaude CoworkChatGPTCursorGitHubVercelLovableNotionAmazon QuickSight
School & recognition
University
Oklahoma State University
Bachelor of Fine Arts in Graphic Design
Recognition
- RecruitLoop — Top 50 Female UI/UX Designers· Austin, Texas
- Built In ATX — Featured Employee at Bright Health ↗· Austin, Texas