Rewards ran on spreadsheets. No one could see what was live or what was working.

Every offer lived in a spreadsheet, and changing one meant an engineering ticket. Nobody could say which rewards were live, let alone which were earning anything.

So I built the thing that didn't exist: a single platform to run the whole program.

I designed both sides: the internal tool the team builds rewards in, and the cardholder app it powers. What gets configured is exactly what customers see.

A new way of working.

AI sat inside the process, not next to it. Jira tickets became requirements I could design from; our design-system components became working mockups.

So one round compared three directions instead of one, and the strongest became the real design.

Configure it once. It shows up everywhere.

Category, offer type, reward amount, eligibility: set in the internal tool, live in the consumer tab. One data model, two experiences.

It replaced a vendor the company was paying for.

The tool went to engineering handoff-ready, and the rewards it configures stopped needing a ticket to change.